HughesNet
Unprofessional technical and home service practices

TV & Radio

I have repeatedly had to call Hughesnet service department to investigate why I had such a poor or no satellite signal (non-weather related). Once your call enters into the technical department you are speaking with someone in India? The answer to my question about signal strength from this person in India was " do you utilize a Google tool bar, if so, remove the Google tool bar. I hung up following his comment and called the service department back, told them what the Technician (India) had said, they apologized and suggested I have a service technician come to my home to fix the problem for a minimum fee of $120.00. The service technician (Guardian Enterprises) never showed up or called to say he couldn't make the appointment. Enough is enough... I'm moving on.


Company: HughesNet
Country: USA
Site: hughesnet.com
  <     >  

RELATED COMPLAINTS

Hughesnet
They must all be in India

HughesNet
Consumer Report

Hughesnet Satellite Internet
Horrible, unreliable, slow, intermittent Internet service Internet

Hughesnet
Customer Service is poor - Home Pro Plan

HughesNET
Charges my credit card with NO service al all. There is connection NO internet service

Hughes Network Systems, LLC
Did not let me know about Fair Access Policy. Have called numerous times concerning speed of satellite and was never told about FAP policy

Hughes Network/TechStar
Hughes Network is a total scam. Techstar installed, never worked. They are a total scam, stay away from them! No customer support from either company

Hughes Net
Is frequently down - technical support from India - unreliable

Direct Way Internet Satellite Service
Ripoff refuse to service their guaranteed product timely. Abusive charge Cincinnati

Sears home repair service
Sears broken dishwashe