HughesNet
Unprofessional technical and home service practices

I have repeatedly had to call Hughesnet service department to investigate why I had such a poor or no satellite signal (non-weather related). Once your call enters into the technical department you are speaking with someone in India? The answer to my question about signal strength from this person in India was " do you utilize a Google tool bar, if so, remove the Google tool bar. I hung up following his comment and called the service department back, told them what the Technician (India) had said, they apologized and suggested I have a service technician come to my home to fix the problem for a minimum fee of $120.00. The service technician (Guardian Enterprises) never showed up or called to say he couldn't make the appointment. Enough is enough... I'm moving on.

Company: HughesNet
Country: USA
Site: hughesnet.com

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