Charter Communications
Horrible "Customer Service" - Charter Business Solutions

I fight my way through the god-awful computer giving me prerecorded messages and then hanging up on me, and I finally get a human. The first one tells me that there is line maintenance going on. That would be a scheduled thing, right, like it should be done overnight instead of during the day when every business in town needs your service to work, to process credit cards? The second human I get (probably when they realize they're dealing with a crazy person, made crazy only by your horrible computer and wait times to talk to someone) told me that a local construction company had cut through the lines. I said good, then I can sue them for the loss of business... And then he didn't have any information on what company, where in town this was, etc etc etc. Awfully suspicious. I demanded a free month of internet and got about $5 from him before he put me on hold... That hung up on me. I called back and again the computer hung up on me twice before I eventually got an agent when I asked for it, and this one said I would get $8 and change credit for the loss of service and that the computer she was looking at didn't show that they had even been aware of an outage in our area. Get your crap together. You're a COMMUNICATION company, you even put it in your name. Your computer, before it hangs up on me, tells me that it is proud of your "Reliability." Guess what - FRONTIER HAS BETTER SERVICE.

Company: Charter Communications
Country: USA

  <     >