Comcast
Xfinity: The future of awesome (ly unreliable internet service) - Xfinity Internet

INTERNET SERVICE - Alternating between INTERMITTENT OUTAGES, degraded signals FOR GOING ON SIX DAYS now...

Some outages short as 10 min. Longest (during hours I've been awake anyway to observe) was OVER FOUR HOURS. Comcast website of course hosts no "whiteboard" to give customers in a particular service area detailed information about issues they're working on or ETAs for full resolution of issues.

These outages and slowdowns have resulted in my VoIP phone dropping important business and personal calls, in my web-based fax service repeatedly timing out & thus failing to transmit very time-sensitive, critical faxes (which caused me to lose hundreds of dollars in one instance), and in my streaming video service crashing while I was trying to entertain friends by watching eagerly anticipated movies.

Only way I can prove to anyone the degree & duration of my service interruptions & under-performance would be to have friend stand over my shoulder while internet's momentarily stable and watch me login to "My Account" on Comcast website, where there is a TINY status box on upper right side of page that acknowledges there are problems in my service area.

Phone support reps equally unhelpful, offering only apologies, rather than explaining underlying causes of the continuing outages or offering any hope by stating a target fix date.

Text notifications are kinda useless as well. Comcast doesn't voluntarily broadcast via SMS any status updates on an outage like this. Oh no, I must text them several times a day to get the same invariable canned message:
"There is currently a service outage in your area. We are working to resolve this matter as quickly as possible and apologize for any inconvenience."

While I deleted 1st day's (2/27) worth of my text "chain of evidence" of an unremitting outage, I have archived subsequent texts—dating back to Thurs. 2/28 (11:31 am)—documenting that at no point in the days since has Comcast declared the issue even temporarily resolved.

Company: Comcast
Country: USA

  <     >