BlueGreen Resorts
Turned Away at Resort Check-In Over Forgotten Driver's License

Early this year we were shopping at BassPro in Orlando, Florida. A Timeshare Salesman approached us and gave his presentation on a Resort program in which we assumed this was a BassPro program (NOT), this was a BlueGreen Resort program but they only tell you this if you ask. So we signed up, filled out all the paperwork, gave them plenty of ID, paid them $149.00 to visit St. Augustine. We would get $100.00 in BassPro gift cards, in which we got a $25.00 gift card to spend that day at BassPro, for visiting the Resort and going thru their presentation, we thought was a good deal for 3day, 2 night stay. A long story longer, we did all the reservations, setting up our visit in June. We showed up at the Resort in St. Augustine to check in after driving over 200 miles and spending the day in St. Augustine. When we went to check in and they wanted my Driver's License, I went to give it to them and had left it at home. Welllllll guess what, they would not let us check in even though they had all of my information, my Wife had her Driver's License, we called BassPro from the BlueGreen Desk (NO HELP), they turned us away, over 200 miles from home, late in the afternoon, my Granddaughter with us and no place to stay. Not a pretty picture but we got thru it. I contacted BlueGreen, BassPro since then and guess what, no response from either one. Luckily I paid with my American Express! I filed a complaint with them and got a credit for the $149.00 less the $25.00 gift card. To this day, no response from BassPro or BlueGreen, Stay away!!! No customer service and cost me plenty to spend the weekend in St. Augustine, looking for a room a 5pm on saturday, well you can imagine. Now the reason they turned us away, "If they sold us a Timeshare they could not complete the transaction"!

This was suppose to be a no-pressure program, it shows you otherwise! I have bought property over a fax, never showed my Driver's license!

Company: BlueGreen Resorts
Country: USA
State: Florida
City: St. Augustine
Address: 100 Front Nine Dr
Phone: 9042017900

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