Greyhound Bus
Terrible Just Terrible

Recently, I went to Boston with my mom and sisters to visit relatives and celebrate my birthday there. This was the same weekend when Hurricane Irene hit the state. The ride going to Boston was fine, but not the other way around.

On Monday when we were coming back, there was a passenger overflow going to Albany. So they said that there were 2 buses coming. Then later they said that they will take passengers going to Albany only, and not anything else further due to the major flooding in the Albany area. As frustrated as we were, we decided to stay for one more day.

The next day, we came there bright and early for the first bus leaving at 7:15am. The lady said that the driver is driving it today, then she came back 30 minutes before departure that the roads are still unsafe. We wanted to get back home already. Besides, we hear from others that the roads are open and there are detours. But instead, we decided to re-route to Montreal. After all, we were one of the few that are Canadians. The tickets for Boston-Montreal, however we were not reimbursed for tickets to go to Toronto. Even though, there were other passengers that were given vouchers for Toronto, and they were going on the same route as us. So it took us about 18 hours to get home, instead of 8.

Overall, it wasn't handled professionally. I'm thinking twice when travelling with Greyhound.

Company: Greyhound Bus
Country: USA

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