One travel
Charged About $60 more than "total cost" and has NO CUSTOMER SERVICE employees

I purchased 2 adult tickets for a flight through this website. I have done so on different websites for years and have not once had this experience.

I was given a total cost to me of $832. They proceeded to charge my credit card with approximately $890 worth of charges. Every other website has never exceeded a "total charge", they've included all the little fees-such as insurance or baggage when quoting a "total charge".

I have attempted to contact this company over billing questions for about a week and a half, and until today, haven't even gotten a human on the line; haven't even been placed on hold.

Before today, I was always given two separate messages that each told me I would have to call back later. I emailed the company a week ago, as well, since I couldn't contact them by phone. Still, nothing produced a person to address my concerns.

Today, I made human contact. They transferred me to the billing department in order to direct me to someone who could help with my questions, and of course, it ended with a call back later message.

Also tried the "live chat" online and, shocking I know... No one was available...

I thought I may have been scammed, since they are impossible to contact with questions/concerns. Thankfully, the airline confirmed reservations. I will never use this website again and hope to warn others. There are hidden fees and you will never reach anyone if you need to.

Company: One travel
Country: USA
State: Nevada
City: Las vegas
Address: 1050 East Flamingo Road, Suite S 302
Phone: 8668830908
Site: onetravel.com

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