Viator
Never returned my deposit

I booked a helocopter tour of Las Vegas and the Grand Canyon. I used my credit card to purchase two tickets. My partner had an emergency and had to go to the hospital so I had to cancel the trip. I immediately cancelled the trip but I was one day too late. If you cancel you need to cancel with Viator within 14 days. If you cancel within that time they say they will give you a partial refund. I was a little disapointed that I had planned on going on this trip but had a real emergency. If it were my business I would have refunded the full amount being only one day off. VIATOR agreed to give me a 50% refund but I never got the refund. They said they would refund within two weeks. I waited over a month, called again and they told me that they made a mistake and it would be done within a week. That was last year. Never did get my refund. The sad part is that I always take the helocopter tours when I go on vacatlion. I was a good repeat customer but will never use them again. Just thought I would warn anyone booking with VIATOR.

Company: Viator
Country: USA
State: Nevada
City: Las Vegas
Site: viator.com

  <     >