Hampton Inn
Incompetent front desk clerk

I work for FEMA and when I checked in to Hampton Inn 10-20-11 located Hershey, PA. I gave the desk clerk a tax exempt form for the state of Pennsylvania, The next morning when I checked out I notce that the taxes had not been removed from my check out receipt. I asked the desk clerk, could she look for the form that were submitted for tax exemption, which she did, but stated that she could not remove the tax, because her Manager was not there. She than made a call to her manager; and were told that she could only remove the County room tax but not the state tax.

I informed the clerk that I need 0 balance with the correct pricing on the receipt, which she said that she could not provide. The clerk wanted me to leave with a inconplete receipt and stated that her manager would e mail me if correction needed to be made. I finally decided that i would pay for the taxes and went to turn my key in. That manager just walked in and did give me my 0 balance. This was very stressful in a stressful situation because no one was availble that was knowlegable of dealing with matters like this. I have always enjoyed staying at Hampton Inn, but this is far the worse encounter that I have experience at any Hotel.

Company: Hampton Inn
Country: USA

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