Absolute Reservation Center, Wholesale Connection Travel
Rip off and Thieves

Over two months ago, I received a phone call stating I won a vacation package for seven days. After carefully listening to the customer representative, I called my husband using the 3-way calling method, and had the CSR (Customer Service Rep.) explain the details of the vacation package.

Well, the offer sounded fool-proof and we were planning a trip for our one year wedding anniversary, so it sounded like an offer we couldn't refuse. We also had to pay an additonal $108 to "secure" our vacation package.

On Monday, June 28, I was looking at my bank statement, online, and to my shock and amazement, Absolute Reservation Center electronically deducted an additional $108 from my account. To say I'm pis*ed is an UNDERSTATEMENT. I tried calling my "reservation specialist (HA)" by the name of Ashlee and left a voicemail.

After waiting for two hours, I called again and spoke to a Cynthia. Although Cynthia could CLEARLY see that my account was deducted twice for $108, she had the gall to tell me that I had to send in my banking statement, which outlined that my account was wrongfully deducted. Cynthia also stated that ARC only cuts checks every 30 days, and that I would have to wait a month before my account would be accredited. When I began to get upset, Cynthia said "please hold" and she NEVER, EVER came back to the phone.

I then did some additional research and this is not the first time ARC has ripped people off.

Ashlee, my "reservation specialist" didn't call me back until the next day. When I told her I was unhappy with my service, she asked me did I want to reschedule or cancel my vacation. Not once did she apologize or ask why I was unhappy. That was a DEEP RED flag, because any other reputable... Let me repeat... Reputable company tries to apease the consumer if they have had a bad experience.

So now, every time I call, I press different extension numbers. Yesterday and today, I have left messages for: Ashlee, Rick, Holly and Kerry. Still, no call back!

My husband and I are supposed to take our vacation on July 16th, and we still have not received ANY confirmation regarding our hotel reservations, etc. Therefore, we can not complete a flight itinerary because we fear that if we do, we will be in Florida looking crazy.

To anyone out there, steer clear of this company and its subsidiaries (ARC, Travel Union America, Wholesale Travel Connection). What they failed to realize is that I'm a news reporter. Not only am I in the process of producing a investigative segment which exploits rip off companies such as ARC, I'm also finding additional consumers who have been ripped off by ARC.

Because I work for a nationally syndicated news organization, this news package will be broadcasted all OVER AMERICA... And since I come from a lineage of news junkies, I'm also sending my aunt who is the director of the top Florida news station, the same news package. We have found NUMEROUS reports against ARC and finally, the ripped off consumer will get the last laugh.

I've also contacted my attorney. He is going over the fine print of the contractual agreement we have for ARC. They have messed with the wrong person, this time.

And by the way, I still have yet to hear from anyone regarding my reservation.

Company: Absolute Reservation Center, Wholesale Connection Travel
Country: USA
State: Florida
City: Maitland
Address: PMB #205, 145 South Orlanda Ave. Suite #8
Phone: 4076609995

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