Best Western Plus Meridian Inn and Suites
Hector (desk help) and Rania (general manager) If you thrive by being treated badly, stay here!

Some franchise owners give franchises a bad, bad name as you will soon find out here. I am supposed to be staying at the Best Western PLUS Meridian Inn and Suites for six nights but I was basically put in a position to leave halfway through my stay. The company I contract with had already paid in full for the six nights stay but I had to head home 3 days early from my business trip because Hector at Best Western PLUS Meridian Inn and Suites in Orange, CA refused to let me into the room I was staying in on what would have been my fourth night there.

According to Hector, my card declined for an 'incidentals' deposit. Hector wanted $250.00 in cash or (I assume) credit. My cc, actually, had some fraudulent charges and I've not received the new one in the mail yet. However, I explained this when I got to the hotel the first night and the guy behind the desk understood.

When traveling, I spend very little time at the hotels where I stay. I am not a smoker and I do not drink. I work hard to support my family. Last night I travelled 4 hours home starting at ten o'clock at night and turned around to Anaheim this morning to drive back another 4 hours because after 3 nights of staying in a PREPAID room on what was supposed to be a 6 nights hotel stay some jerk named Hector at the Best Western PLUS Meridian Inn and Suites decided that if I didn't pay a $250 deposit on an already PAID IN FULL room (at a motel quality hotel-may I add) then I didn't deserve to stay the night.

This room was booked through Hotels.com where it mentions that a deposit may be charged but it does not specify an amount. I've already printed the information directly from the website for proof. Where the hell did Hector come up with the $250 amount? I hope to have this corrected, though, I have grounds to sue in this situation and if anything is to happen to me while traveling back and forth so late at night and early in the morning for the rest of the time I am working in Orange County I hope to God that my family aggressively pursues a lawsuit against Hotels.com and Best Western Corporate in addition to Hector as well as Best Western Plus Meridian Inn and Suites for MILLIONS. Hector did not use his common sense on this one. I seriously hope Hector gets fired!

So as of right now. Rania is happily keeping money for services I have been refused. This is wrong and I'm writing on here because I'm sure that this is happening a lot and they are getting away with it. I'm ready to fight back and stop bullies like Hector and Rania from taking advantage of people.

Company: Best Western Plus Meridian Inn and Suites
Country: USA
State: California
City: Orange
Address: 720 The City Drive South
Phone: 7147402700

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