Expedia.com
Bad customer service

Expedia is an unprofessional organization that needs lessons in costumer service. Recently I booked a four night hotel stay and had to shorten the stay to three nights, two weeks before the arrival day. I called expedia and they said they would have to cancel the booking before changing it, but I would have lost the space since the hotel was sold out with a wait list. I received a confirmation number for when I was to callexpedia back when I checked out of the hotel to get a refund of the last night. When I checked out and called expedia, they would not refund the last night because I checked out at 11:10am, ten minutes after their checkout time. Even with a tier two supervisor she would not back down, saying we had not freed up the room in time. The hotel was at 50% occupancy that day—it was not an issue. Because of this, I will not book anything with them again and do not reccommend them for hotel bookings.

Company: Expedia.com
Country: USA

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