Carnival Cruise Lines
Customer Satisfaction

I-book a sail for my loved ones in 2 rooms in the same period.in the place of placing most of US in staterooms near to one another your day prior to the sail they separate the rooms and offered my Kids 18,21, 23 a improved cottage within the aft of the vessel Although I got stuck 2 terrace below within the the midship. After I named to determine if we're able to change the rooms I had been informed this may not be achieved since the vessel was complete. After I stated that people just desired to change cabine they referred me to my broker. Who explained it was the cruiselines choice and there is nothing that would be completed. After I informed the cruise line and also the broker they had overlooked the update towards the individual who funed the journey they just provided an apology. Had I recognized this could be the very best section of an sail I'd have happily ended the journey and contributed my cash towards the cruise line who by all consideration seriously wants the income. Avoid the corporation. It was merely a caution of how poor the organization customer support plan is. I sail each year it was the very first and last I'll actually be on the Carnival vessel.

Company: Carnival Cruise Lines
Country: USA
State: New Jersey
City: NYC

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