HotWire
Ait and switch

Booked a hotel through Hotwire, so they and the hotel got my money already, right? So, I get to the hotel Sunbrite Apartments where I was greeted by the manager who says there's a "problem" with some of their rooms. So she sends me to another hotel The Shelley that belongs to a group including the original hotel that I wanted which has lovely condo-style rooms with a kitchen and Wi-Fi.instead, I was sent to the Shelley hotel in the group that had tiny rooms with no Wi-Fi, no kitchen which I really needed to save money. It ruined my vacation plans in this respect and eating in restaurants was very expensive. Curiously, the room became available on my fourth night in Miami. I was already bitterly disappointed by this hotel, but wanted to get out of the Shelley. I think Hotwire doesn't care what happens to the customer after booking and taking your money. I think the scam is to allow hotels to bait customers and get paid for the service. Prepaid reservation, never again! I decide what happens to my money before I spend it and no one hijacks it!

Company: HotWire
Country: USA

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