Hot Wire
Add day to car rental

Tried to add a day to a previously made car rental booked with Alamo through Hot Wire. Got the run-around from both companies - I made 5 phone calls total to try to work this out. Neither company would allow me to simply add a day to the rental. Hotwire option given was to cancel the multi-day reservation (no refund, of course) and rebook with them using the new dates, or rent a car for one day and return it to pick up spot then pick up the second car (initial multi-day reservation) at the same spot. Since we would be 350 miles away from return/pickup site when second car would be picked up, not feasible. Bottom line is there was no way to add a day (more booking/rental money for them, right???), so lost my $ for multi-day rental and booked directly with a car rental agency. Will never deal with either Alamo or Hotwire again and will tell everyone I know not to use this booking service. This company will be losing many customers and much money due to their UNBENDING POLICIES and the HORRIBLE REPUTATION that they are building for the company!

Company: Hot Wire
Country: USA

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