Choice Hotel
Incompetence or Scam

On Friday May 13th we strolled into Comfort Inn Palo Alto. We requested the Supervisor, Keith Gapol if there is accessibility for Saturday, Mon and Wednesday to get a simple Master space. He mentioned Mon and Wednesday were arranging up but there is accessibility. I again questioned about Saturday and he explained same task as Friday. And Tues. I inquired if we're able to guide Saturday, Mon and Wednesday and his response was positive. Although he was arranging he seemed diverted, I'd to replicate my Telephone # 3 times. He published a verification and we quit. Whenever we delivered on Wednesday we were educated that not just did we not need a reservation for Wednesday but we were billed roughly $200 to be a no-show for Friday and Sunday. It's less concerning the cash because it may be the theory that we think Keith Gapol and Decision Hotels absence. The verification which was published was wrong but we didn't view it before Saturday whenever we visited examine in. We did possess a conference with Keith Gapol but he mentioned he could not remember the discussion. He also mentioned he had completed this before and that's why he usually prints a verification. After two times of settlement with Keith Gapol, we'd one-night cost attributed back again to us but he extended to express that since he'd published us a, it had been half our problem. Choice Hotels weren't thinking about our criticism. This really is only a heads-up for anyone examining in to the Quality Motel or Comfort Inn Palo Alto since Keith Gapol may be the supervisor of both.

Company: Choice Hotel
Country: USA
State: California
City: Palo Alto

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