Joon Park Time Guest
Housetrip Advertisement posted on the web was inaccurate, misinformation was clear, access denied to senior people

From Switzerland, I selected through the website of "HOUSETRIP", a one-year old vacational rental company based in Europe, an apartment in New-York city which I booked and paid for a 6-days trip to NYC. Amount: 1.029 euros. The owner's name is: Joon Park.

Just by luck, I asked a relative of mine living in NYC to go and check the place before my arrival. I was then told by him that the building looked OK, and rather difficult to identified because it was surrounded by many shops. Then, I was alerted by the fact that the first apartments located in that building were at the 3d floor, with no elevator, very steep and narrow staircases and no possible help since there was no concierge or even people to welcome anyone (the keys are to be collected at a close-by store..). Such an obstacle could not fit my wife, who is in her 60's and who was visiting NYC with a 7 years old grand daughter; so we had to cancel the booking based on a clear lack of adequate information concerning the access to the apartments.

I was denies any reimbursement, and was asked why I did not call the owner before paying the rent! Pictures on the website of HOUSETRIP looked good. Nothing was mentioned on the owners' website either. HOUSETRIP, which hosts the owner advertisement on their website, just underlined the fact that they were not responsible for any information provided by any owner! So, they just collect money from unfortunate clients..

At this stage, while I have lost 1.000 Euros, I just want to alert the "usacomplaints.com" community about the need to avoid any contact with HOUSETRIP which is just a website matching tarvellers ans some crooks, and Mr Joon Park, who owns several aprtments in NYC and is just to be ignored, before being sent to court.

Company: Joon Park Time Guest
Country: USA
State: New York
City: New york City
Address: 146, 46th street W
Phone: 0013478442880

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