United Airlines
Scam alert, buyer beware of seat selection/extra fees included by default selection

I purchased a plane ticket with United Airlines online and then went through the process of seat selection. There are a myriad of options offering extra packages with no description of what they are. They all go to the default of yes, so you basically have to look with a fine tooth comb to avoid inadvertently selecting an option. Which I missed and was charged an additional $59 for Economy Plus which turns out to be extra leg room for the traveler. I noticed the charge on my receipt and called to have it removed. However, I was told that it was too late (4 hours from the purchase to the complaint) and that the $59 could not be removed. However, the rep was willing to move me to a different seat location at no additional cost. I am just wondering when we are going to be charged for breathing, trips to the bathroom, fan usage, etc. I feel this is downright robbery as it went to an automatic default that gives the airline my money when I had no intention of buying this option. It is wrong and is a poor and unjust practice. I highly suggest never using this airline again as they clearly do not have their customers interest in mind.

Company: United Airlines
Country: USA
Phone: 18008648331
Site: unitedairlines.com

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