La Quinta
Points expired without warning

A couple weeks before my 13,000 factors from La Quintais commitment system strangely vanished, simply soon after getting my newest declaration. I sent their customer support division and was informed my factors had terminated, and they might reestablish them only when i recorded another stay in a La Quinta resort. State what? No warnings of expiring factors, etc. I sent them back seeking that my points be reinstated. They declare my factors were forfeited since I'dnot remained there lately enough. It was their response:

"Dialogue Thread

Reaction (Barbara) - 01/25 12:41 PM

Expensive jeremy wood,

Thanks for selecting La Quinta Inns & Packages for the hotel vacation ideas.

I'm writing in reaction to your request to reestablish your forfeited factors.

I really do apologize once more but I'm not able to return the forfeited factors. After you have finished a paid stay please inform me via this mail and that I could be pleased to return the factors for your requirements when the stay is confirmed.

I really do expect you will proceed to make use of La Quinta later on and that I anticipate reading from you again.

Please don't wait to get hold of La Quinta Returns at 1800-Results (1800-738-8767) or 1800-642-4258, when you have further questions or issues.

Truly,

Barbara Swimming

La Quinta Returns

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Totally ridiculous.

Company: La Quinta
Country: USA

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