Online Vacation Center
Lack of/poor customer service

Our holiday planning began with Online Holiday Ctr. On July 15. I had been thinking about a-7 evening sail abroad the Nirwegian Nature having a two-night pre-sail remain in the Astor Crowne in New Orleans. Following a guarantee from former worker Orlando Cardona that people could be staying in the Astor Crowne, I discover Orlando continues to be dismissed and Alberto Estevez has become hanhdling my vacation ideas. Alberto shows me there's no means you are able to assure the Astore Crowne. Atr this time I delivered a contact declaring it had been my desire to stop the journey entirely. I have email paperwork demonstrating my motives. The nex point I understand there's a $975.00 chg on my charge card adopted a couple of days afterwards by another chg of $440. This really is along with the $698.00 currently billed to my charge card. A Mr. Steve G. Associates me and claims to not fear, he'll manage anything. I've been not able to contact Steve GARY at ext 6452 or his helper Marzio at ext 6460. Neither have delivered my calls or emails. I do want to cancel this trip and that i need the quantity of $2,117.00 returned to my american express card. Your failure to do this will force me to take further legal activity. Maryj. Hill

Company: Online Vacation Center
Country: USA
State: Nebraska
City: Omaha

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