CheapOair.com
Travel - customer service

Ok so I book a 6 hour Intl flight for two, and request that one ticket be a window seat. So, when I go to confirm and check in, they have my wife and I both in middle seats and in different parts of the plane! Ohh and there are no seats together available to change.

When I called to complain, the customer rep actually hung up on me. I finally got his boss on the line who told me he could not do anything. No seat change, no money back, no future discount... NOTHING!!!

He actually said I should have asked if I wanted the seats together when I bought them.

So now it's off to the airport where I can only hope that Continental can help fix CheapOAir's mistake.

Terrible customer service, terrible company. Never again.

Company: CheapOair.com
Country: USA

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