Airtran Airways
Airtran.com Online, confirmed booking not acknowledged by company

I booked a flight on Airtran.com from Atlantic City, New Jersey to Orlando, Florida. I recieved a confirmation number and a ticket reference number via the website acknowledging the reservation and via e-mail.

I then purchased another ticket for another person using a different credit card and received a confirmation for that as well. However, the confirmation number that showed up was the same as the confirmation number for the first flight. I immediately contacted Airtran about this dilemna. Although an email confirmation for the first flight was sent to me, Airtran said they could not find the reservation under the first name. They then told me to fax the information I was sent via e-mail to them, and I did. I asked that they see the quoted price for the passenger and acknowledge that the ticket was purchased. They recieved the fax, saw the e-mail that Airtran sent, and still have refused to acknowledge the fare.

One supervisor in particular was rude, unhelpful, and demeaning. Dee insisted on irrational logic as to why the fare was not recognized and refused to help the matter.

I would appreciate a simple acknowledgement of the price of the first ticket for the first passenger. The difference is $52. Although it may not mean a lot to Airtran, to a student it is a necessity.

I am not asking a lot out of the company and would wish for better out of a leading airlines.

Company: Airtran Airways
Country: USA

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