Thomas Cook
Terrible attitude

Myself and daughter were stuck in Gran canaria during the volcano problem, we were transferred to another hotel to have everyone in the same place when our flight was to go. We had no complaints about the way things were done or the hotel we were transferred to however the attitude of the travel rep was disgusting, he totally dismissed us if we asked hime anything first of all he said we were flight only and we were due nothing however this was WRONG on return from holiday i sent a letter of complaint about this person, and was told i would not even get an apology as this was due to the volcano!!! Lol didnt know a persons attitude was affected!!! We will never travel by Thmas Cook again especially if there is a volcano eruption as god knows what will happens to the rep then!!!

Company: Thomas Cook
Country: USA

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