Wyndam Hotels and Resorts
Wyndham Rewards Program Earned Rewards Points Lost! Account Deleted w/o Notification!

I tried to log into my Wyndam Rewards account and was notified that it had been closed. When I called to ask why my account had been canceled, I was informed it was because of 18 months of inactivity. My account was canceled without any prior notification, even though I had unused points.in addition, I was still receiving Wyndham Rewards emails, even after the date of the alleged account cancellation. The emails included my account number and the number of points I had associated with the account. So not only did I not receive any notification, they reinforced my belief that I had an active account through the emails they were sending me. I ended up spending money on Wyndham brand hotels so that I could earn points, only to have them cancelled before being able to use them.

Customer Service was unable to offer any solution, even though I am going on a 7 day trip and planned to book hotels with Wyndham. I will easily be able to book with another brand that offers comparable lodgings, and will do so Wyndham has lost another customer.

Company: Wyndam Hotels and Resorts
Country: USA
State: Texas
City: Dallas
Address: 1950 Stemmons Freeway

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