Super Shuttle
Poor service

This is the email I sent to Super Shuttle,

Hello,

I asked for a ride at 6pm

I was picked up at 630 pm tonight. After 6 vans passed by..

I confirmed with airport agent and the driver that I was going to North Beach. I asked the driver where I was in the drop off order. I was told #2.. To be dropped off.

The driver then explained to another pax that "he" would be last since he was going to S. Beach and the rest were ALL going to N. Beach..

The other pax did not like this.

For some unexplained reason the driver took a wacked back road route and wasted a lot of time on side roads and not the main highway. And The whole time the children on board cried!!!

It is beyond reason and logic that the driver opted to change his mind and drove SOUTH to SOUTH BEACH!!! WTF?

He did not take us North to N. Beach but rather drove an hour out of our way to another drop off point..??

HELLO? Whqt kind of wacked operation are you folks running?

IF "you" say you are going to North beach. Go to North beach...

Next time i will be taking a cab...

Ps

Super Shuttle pissed off every one in the van tonight. Not just me... It is unlikely any of teh other pax will use your service...

On another note... My Receipt?

All I got back was a Pink copy of the original "boarding pass'... I needed a receipt to claim...

Ticket Number #582397

Van # 619

Picked up at 630pm dropped off at 8PM!!! And the only reason we made it in 1 1/2 hours, is the driver drove like a lunatic...

(it is a 15 minute ride direct to N. Beach BTW)

I will tell my company on Monday not to use your service...

Company: Super Shuttle
Country: USA
State: Florida
City: Miami

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