Supershuttle International Inc
Supershuttle atrocious service and no refund - Supershuttle

My experience (6 Dec):

Booking was for 6 December #160

I pre-booked for my landing time and pre-paid.
I specifically asked about the time to my destination and I was told it depends on traffic.

1. I landed and went to the supershuttle office to meet my shuttle.
2. I waited 30 minutes after which I complained at the office (the lady told me the bus had to come from the parking bay) and then to the supervisor (who told me the bus was on its way to the airport). I had never been informed of a wait -time.
3. My shuttle finally arrived 45 minutes late
4. The driver had two pre-bookings. Me (to Bradenton) and one other (to Sarasota). He was then informed by your office that he needed to collect another traveller who needed to go to downtown Tampa.
5. This is NOT in the same direction and contravenes their policy. We finally left the airport after an hour.
6. The driver took a wrong turning on his way downtown and proceeded over the bridge to St Petersburg. He then informed us that he had to turn back to drop the guest in downtown Tampa first. I refused to be taken back (as St Petersburg is half way to Bradenton) and demanded to be let out of the shuttle to proceed by taxi. The driver refused to let me out of the taxi, ignored my very vocal complaints and drove me back to Tampa AGAINST MY WILL.
7. After taking me an hour OUT OF MY WAY and several more wrong turns, asking me for directions (when he had the correct address but could not find it in his GPS) and a stop for the driver to use the bathroom, we arrived 3 hours later at my 45-minute destination.

I sent them a complaint and asked for my money back, but I didn't even get a reply.

Company: Supershuttle International Inc
Country: USA

  <     >