Hotwire
Beware of using Hotwire.com for your travel needs. No refunds

I wish I had read all the issues and complaints with Hotwire before using their service. I was booking some flights and due to the way the flight calender is set, I made a mistake on my time and date of booking.

Unfortunately, I did not catch the mistake until a few days later and called Hotwire to ask for a change or refund. They told me that since I did not make the corrections within 24 hours, they would not change my flight dates. They also claimed that their terms state that they will NOT give any refunds.

Wow, talk about bad customer service, I called the 1-866-hotwire number and spoke to Kaylie. Definately not someone I would want to talk to again, what a nightmare talking to someone who not only sounded condescending and rude, she also pretty much told me that I was not going to get my money back and that is that (paraphrased of course.) Terms of service is one thing, customer service for repeat business is another.

If you really want your money back, talk to these people:

VP of Customer Service, Barbara Messing, bmessing (at) hotwire.com

Director of Customer Service, Marie Sanders, msanders (at) hotwire.com
1-408-835-0636

Director of Customer Service, Marie Matheson, mmatheson (at) hotwire.com
1-415-343-8551

Company: Hotwire
Country: USA
Site: hotwire.com

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