Grayline in Rio / Vivtar
Rio Tours

Ref: Visit to Rio from Jan. 16th to Jan 19th

My name is Shailesh Shah, living San Jose, CA. My cell phone # is 408-234-8779. I booked the following tours in Rio, Brazil with Vivtar on October 29th. I was planning to visit Rio, Brazil on January 16th to 19th.

• Sugar Loaf Mountain Half-Day Tour – Jan 16th @ 2P.M. Price: USD $115.90

• Corcovado Mountain and Christ Redeemer Statue Half-Day Tour – Jan 17th @ 8 A.M. Price: USD $115.90

• Plataforma Samba Show - Jan 17th @ 8 P.M. Price: USD $243.20

• Tijuca Rain Forest Jeep Tour from Rio de Janeiro - Jan 18th @ 8 A.M.- Price: USD $110.20

We were staying at Sheraton Barra Hotel & Suites, Avenida Lucio Costa 3150, Barra da Tijuca, Rio de Janeiro. I provided my hotel information for pickup and dropoff. Vivtar told us that we will pic-up and dropp off for each tour.

Vivtar is just travel agency with their Web site. They use local tour company.in Rio, Brazil, they are using Grayline Tour.

1. On January 16th: Sugar Loaf Mountain

We arrived around 1.30 P.M. At the hotel. We received a note from Grayline to call them for afternoon tour which will leave around 2.30 P.M. They told us that they will not pick up us and we need to take a taxi to reach other Sheraton Rio Hotel & Resort. It will take 30 mins plus $25.00. I told Grayline lady that they were supposed to pickup. They refused and hang up.

We spend $25.00 and reached other Sheraton Rio Hotel & Resort. I asked Grayline lady that I would like to speak to her manager (Boss). She told me that Boss do not work in the weekend or do not take any message.

After waiting 1-1/2 hrs, the bus arrived at 3.30 P.M. After driving 1 mile, they changed city bus. The speakers were not working. We can not hear tour guide –speaking Portugiz

Company: Grayline in Rio / Vivtar
Country: USA
State: California
City: San Jose

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