Delta Air Lines Inc
DELTA Airlines staff incompetence & Refusal of adequate compensation

My wife, son daughter and I planned a trip to the Island of Martinique 3 years ago and made reservation with DELTA 9 months ago. Today we were supposed to travel to Martinique with a connection to San Juan Puerto Rico and when we arrived at the Airport 3 hours before departure DELTA were unable to book us for any flight that day. After waiting from 6: am to 12:30 PM they rescheduled our flight for Wednesday 23rd 2009. We are seeking compensation for the 3 days being lost and reimbursment of taxi fare for 4 trips at $130 each to the Aiport/Home, Home/Airport. It was a chaos at the Airport and Delta staff were unable to assist the travelers that were stranded. After numerous arguments with the staff they made us changed to 3 different lines to inform us that no flight will be available until Wednesday. We called the complaint lines who offered us $100 for our trouble which we refused and nothing else was being offered by Delta. We found this to be outrageous from Delta which would expect us just to accept such unfair and treatment.

Jose

Company: Delta Air Lines Inc
Country: USA

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