Westgate Resorts
Contract Cancellation Refused After Letter Postmarked Within 15 Days

On Oct 1 we went to Westgate to listen to their spill... We bought a timeshare. Big mistake. We signed paperwork 10/1/09 and according to Westgate's contract we had 15 days to cancel our contract because we did not get a complete tour. According to their contract you have to go in person or send a letter post marked no later than the 15 days which I done, my letter was postmarked Oct 13. Oct 22 we received a letter from Westgate stating they are unable to cancel the contract because the time had expired for us to cancel. (Which was not true.) My husband was the primary owner, Westgate took him off as primary and listed him as secondary without our knowledge which is fraud. I have spoken with Stephanie and Latalia at Westgate and neither of them seem to care. Neither of them have offered to do anything to try and fix the situation. I told Latalia (supposed to be a supervisor) that I was contacting my attorney who would in turn send a letter to FL, TN and AL State Attorney's and their Better Business Bureau's. Her response was ok. They have committed fraud, being misleading about how they represent their company but they don't care. I have tried to have my contract cancelled and they have refused to do so. We were told before purchasing that if at anytime we wanted to sell that Westgate would buy back the timeshare. I mentioned this to Latalia and she said they do not buy back timeshare's, that would be a conflict of interest. She told me I could send a letter in requesting for them to buy the timeshare back but they would refuse it. I don't know what else to do other than turn it over to my attorney because we are not getting anywhere on our own. Please post this on your site so that maybe it will help someone else down the line and they won't have to go through what we have. Tell everyone who will listen to stay as far away from Westgate as they can.

Company: Westgate Resorts
Country: USA
State: Florida
City: Ocoee
Address: 2801 Old Winter Garden Rd
Phone: 8009259999
Site: westgateresorts.com

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