Choice Hotels
Crooks

I made on line reservations for $90.00 per night based on photos and descriptions of the hotel. When I got there I was very disappointed. The room was filthy & it smelled I did not feel secure leaving my car in the parking lot none the less staying there with my family due to the people loitering in the parking lot. I explained the situation with the desk clerk and he informed me that there is nothing that he can do about a refund. During all this a woman was checking in with a newspaper coupon for $15.00 less for the same type of room. After 15 minutes of phone calls I was told that it was not possible to give me a refund. I explained that I was not staying the night and I want a refund. They would not budge. I refused to give up and called to speak to the manager who said that it was not possible, but I did not give up and kept insisting about the refund, seeing that I was not ready to come out of the shoe he agreed to give me discount and vouchers worth $45.00 for future bookings". I agreed. When I received my credit card statement they inflated the room charge to $135.00 then gave the 50% discount. I immediately called American Express & disputed the overcharge & I was redeemed. Oh! By the way... I never received any vouchers in the mail. Stay away from these crooks. They should look up the meaning of the word Guaranteed like they state in their advertisements.

Company: Choice Hotels
Country: USA
Site: choicehotels.com

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