Butterflies Limousines, Butterfliesinc.com, Butterflieslimo.com, Butterflies Limo & Balloons
Called less than 24 prior to event to change vehicles Poor Customer service

The evening before (less than 24 hours) before a limo ride to and from dinner for two couples celebrating 15 year wedding anniversaries - BILL, calls and says "there is a problem... A wedding is going to run long and is it ok if we send a different vehicle?"

At this point (8:30 PM 6/19 with a 7:00PM pick up looming on 6/20), what are my options? Babysitters are already scheduled, the restaurant was booked weeks in advance?

Well - Bill says "I'll give you an additional hour free" Like I want to sit in vehicle and just drive around an extra hour? Yeah - we'll just drive around, keep the babysitters out extra late too. Bill - also said he would give me a bottle of Asti -ooohhhh. What I wanted was a limo - not extra time or cheap wine.

Bill said he would send a limo van with "wrap around leather seats, wood floor and dome lights". He said - "it's a really nice vehicle".

So I have no options here - The 8 person white limo that was promised he won't have available. So I said fine. Again - it's 8:30 PM Friday night.

Well his "limo" van arrives the next day with an Igloo cooler on the floor. The wood floor was a piece of paneling screwed down on the floor. It had dome lights, mood lights set in torn vinyl. The seats were individual captains chairs facing each other and a row of three in the back. Yes, they were leather wrapped.in four of the seats, our heads bounced against the mood light wood trim and we had to slump down in the sets or lean forward to keep from banging our heads.

When we got to the restaurant (after we had the guide the driver there), we waited for him to open the door. Only to have him wrap on the window to ask us to unlock the door because he forgot to unlock it. We did tip the driver at the end of the night - it's not his fault, he's just the driver.

So Butterfly Limo, Butterfly Limousine, Butterflies Limousine or Butterflieslimo can eat crow. He will swear up and down I agreed and he delivered as he promised. Funny because I had no choice.

I have ridden in better rent a car shuttle than this, been in conversion vans that were nicer.

I have had limo rides 17 times in my life. This one ranks at a tie for last with a limo I had in Chicago once (it was an actual limo but it was filthy).

To be fair - he did call 6/25/09 and kind of apologized and said he will sue me, and that he recorded my phone call to him on 6/19/09. So you be the judge and feel free to call him and get his side of the story. There is also another complaint on this site (not from me) on 6/23/09.

I hope his business improves and that no other people get a once in a lifetime event sullied.

Company: Butterflies Limousines, Butterfliesinc.com, Butterflieslimo.com, Butterflies Limo & Balloons
Country: USA
State: Ohio
City: Willoughby
Address: 4934 Campbell Rd
Phone: 4409516354

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