Spa Palace / Palace Resorts
Bad service, poor quality, deceptive deceptive company

We spent a week at the Aventura / Spa palace in Cancun, Mexico in November. We were promised an Oceanfront room, which we were never able to get.

We were promised that we would get a tour of the property that turned out to be a sales pitch for the "time share" that is offered by Palace Resorts. They said the sales pitch would take an hour, but it lasted 2 and a half hours. When we said no to one salesman, they would send over another, then the "sales manager. It was a very high pressure sales pitch that started at a very high price. The price continued to drop until we finally walked out. We were able to get one of the Palace staff to give us a tour of the property, but she was reluctant to cover the whole place. Watch out for the "tour".
If you catch the morning bus from the resort to Cancun, be careful. The bus only returns one time each day, and if you miss it, you will have to take an expensive taxi ride back to the resort.

The lower staff are very friendly, but the management staff are far less acommodating. They will treat you as if they are doing you a favor by letting you stay at their resort.

This was our first time in Mexico, and we will probably never go back.

Company: Spa Palace / Palace Resorts
Country: Mexico
State: Mexico
City: Cancun
Address: Playa Del Carmen

  <     >