Casablanca Express
Promised trip dates would be available and then at time of booking they weren't Las Veges

My husband and I went to a Wyndem timeshare presentation a year ago. We were unable to use the 2 night certificate because the available times did not fall within his vacation time. I received a call from Casablance Express in March asking why we hadn't used our certificate and if we wanted an upgrade because we were on their VIP list. They said we could stay in Sunriver in Bend, OR. (an actualy timeshare). It was for 3 days and 2 nights we would pay $149 now, but would received a $75 gift card once we attended a presentation. Sitting through a 90 min presentation would be worth the stay at Sunriver. I told them, several times, we had to travel in August because of my husbands vacation time. They told me to call the first part of June (30-60 days before we wanted to travel) and I could set up the time. I called this morning and customer service informed me the earlist time avalialbe was in October! I was so mad. I explained that I spoke to two people and explained our time restraits and they both told me to call in June. The customer service gal said my confirmation conversation had been recorded back in March, so if I had actually told them the travel restrictions then it would be easier to get a refund! She called me back and said that I had told them of the travel restraints and she was sorry so they would refund my money. I explained that we had made plans to visit family in the area and now we have no place to stay. She said that they could give me 2 free nights and a non timeshare location in Canada or Las Vegas or Newport, OR. The hotels are usually Budget Hotels or Travel Lodge. A huge downgrade from the resort. I explained that we couldn't do that because of my husbands schedule and we couldn't spend the time to travel there. (We were able to drive to Sunriver) I asked to speak to the manager and I have yet to receive a call back. To make things worse the customer service gal told me that back in March, when I paid for this package, Sunriver was already booked for August! They are scam artists and probably hoped that I would have to reschedule my time or just loose my money. I'm so thankful I made the statement on the recorded phone call. Waiting to see when/if I get my money back. And I am still left with no vacation for August!

Company: Casablanca Express
Country: USA
State: Nevada
City: Las Vegas
Address: 8337 West Sunset Road Suite 250
Phone: 8775092519

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