Carnival Cruise Lines
Port cancelation no substitute

I purchased a cruise for my family of four. We were to see ports Cozumel, Isla Roatan, Grand Cayman, and Belize. Cozumel was canceled do to Swine Flu. That I understand. Carnival did not substitute another port for this cruise but did for other shorter cruises, instead we now have another day at sea.

When I called carnival they said they couldn't substitute ports, there were to many people to switch ports. I find out now that the shorter cruises did change ports but not the 7 day cruise I purchased.
They have given an 20.00 per person on board credit in lieu of the port of Cozumel. I have paid Carnival Almost 3000.00 dollars for our cruise and they think a 20.00 credit is going to make up the change, on top of which I have to spend it on board. They get the money right back.
Carnival and everyone in the world knows they make the most money when people stay on board and buy drinks, gifts, gamble, etc. Hence another day at sea so they make more money.

I payed for four ports, and if they can't give me four ports, they should give me my money back, I could have gone on a cruise with three ports and 5 days for a lot less money. I'm extremely disappointed with carnival, as I'm sure a lot of other people are. They offer to let you go at a different time, but there cruise schedule is not again until the fall. My daughter will be in college, that is why we were planning June 14. They have handled the situation terribly.

Company: Carnival Cruise Lines
Country: USA
State: Florida
City: Miami
Address: 3655 Nw 87th Ave
Phone: 800438674416000

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