Hotwire
Misleads potential customers for travel bookings Internet

Just a heads up on the "discount" travel website Hotwire... Hotwire advertises that their website can save you substantial amounts on travel bookings by making deals with the hotel, airline, or car rental facility you may potentially be booking with to give you a low rate. The trade off is that the name of the company remains anonymous until after payment is received by Hotwire for the booking.

When the payment is received you then are confirmed for the booking and the name of the company is revealed. You may then google the company and compare prices... I just recently used this website (having used it once before) and found that there was no savings on the hotel I booked in Dallas/Fort Worth.

I challenged Hotwire as to why I should use their service again, when I received no savings and didnt know the name of the hotel. The manager, Chad, told me that they guarentee the lowest available rate. He said they could not advertise that this rate may be equal to that of the actual company's rate because no one would use the service. I told him that was exactly my point. Who wants to not know the name of the hotel you will be staying at and pay the same available rate that the hotel has on its website. Chad offered no compensation and no compassion or concern for brand loyalty.

Please be aware of this stipulation if using Hotwire.

Company: Hotwire
Country: USA
State: Nationwide
Phone: 8664689473

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