Delta Airlines
Fuel surcharge, refund, Delta, lie, misinformation

Ooked e-ticket with Delta and paid $39 fuel surcharge

-few days later, received marketing email from Delta claiming they no longer charged a fuel surcharge; called Delta and was told that because no portion of the ticket was used yet, the fuel surcharge would be refunded to credit card, and that a plan was in place to do this within 2 weeks time

-2 weeks later, no refund appeared through credit card, so called and was told that no such refund plan was ever in place and no refund would be made

-next day, wrote letter to Delta explaining extreme contradiction in info and asking for refund

-2 weeks later, received call from Delta very early in morning explaining that the $39 fuel surcharge could have been refunded before the ticket was used (too late, at that point), and then the ticket would've been re-issued... For a $100 re-issue fee! (net loss to me, the customer = $61)

Delta really put the LIE in UNBELIEVABLE!!

Company: Delta Airlines
Country: USA

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