The Oaks At Ojai
Senior abuse, Rip off, Bad customer service, no returned phone calls

I was at the oaks in 2005 and they were doing construction in the middle of a very busy season, they left their work-out equipment all over the main hall way. I witnessed an elderly handicapped woman trip and fall try while walking through the hall. Her cane had gotten stuck on the equipment that way illegally left out in the middle of the hotel. The hotel staff did nothing to help her while she was laying their crying in obvious pain. Come to find out the hotel had NO handicapped rooms to have their guest stay in after they had previously told her their was. The woman was not able to take a shower the entire stay. Not to mention she had gotten locked in her room and fell again while trying to pull the busted door open, which in turn caused her to have to pay for and receive 2 hand surgery's over the past 3 years. Which all could have been avoided if their facility way in compliance of the law.

This is outrageous that a hotel/spa could operate this way. The owner and staff have been fully aware of this elderly woman's pain and suffering over the past few years that was caused by their hotel and have done NOTHING to help. Shila Cluff the owner won't even return a phone call. Ladies lets all get together... Share your stories... Maybe their is a way we can help this family!!! Looking for as many people that can remember this incident or one like it.

Company: The Oaks At Ojai
Country: USA
State: California
City: Ojai
Address: 122 East Ojai Avenue
Phone: 8056465573

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