Orbitz
Higher than regular rates and no Customer Service

I booked a trip to Las Vegas at the Luxor hotel. I was charged $150.00 a night for a Pyramid Deluxe room. I found out that the regular hotel rate is $129.00 a night. The Pyramid room was not inhabitable. It had mold growing, wall paper peeling, and a stench that could not be killed.

I was on a non-smoking floor, but there were ashtrays in the hallway. I took pictures to confirm everything I am saying here. I called Orbitz customer care and all they said was that I should have read the disclaimer. Orbitz was completely unwilling to do anything to make this right! Do not book with orbitz! You'll get a better rate booking directly through the hotel.

Company: Orbitz
Country: USA
Site: www.orbitz.com

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