Northwest Airlines
Terrible airline! - Customer Service

We flew NWA on our honeymoon to Hawaii. Our return connecting flight was delayed five hours, with no explanation. They kept switching gates on us and not making an announcement. If we hadn't gone to doublecheck, we would have missed our flight when it FINALLY took off. We had been on a red-eye flight from Maui to Salt Lake City, Utah for six hours and gotten a total of two hours sleep. Then we get off the plane, thinking we'll be getting right on our connecting flight, only to find it delayed. Every half hour, they would add another hours delay, with NO explanation. The staff at the airport were TERRIBLE. No one was helpful, in fact, half the time there wasn't even anyone up at the desk to get help from. After contacting NWA through email, (there are no live agents to help you when you want to request a refund), NWA credited us $100 to use only on their website, NWA.com, and valid for one year. I felt this was unacceptable. We always book through a travel agent for a package deal, which would make this credit invalid. So if we use the credit, we would end up paying more for the plane tickets than if we book for the package deal. I tried to work something out with them through email, but I only got automated messages after that first email. I am very unhappy with NWA customer service. I realize delays happen and would have been fine with it if the staff had been at all accomodating and helpful. Will never fly NWA again.

Company: Northwest Airlines
Country: USA

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