Gate 1 Travel
Flight Cancelled and Gate 1 Demanded $600 Extra Before Refunding

I wanted to give my wife a surprise birthday gift & a trip to Buenos Aires. I booked with gate1 two months earlier, paid for the trip and they told me that I was locked at that price. The day of my wife's surprise party she was happy when I gave her the news that we were going to Buenos Aires, a place she have been wanting to go.

We were scheduled to leave 10 days after the party. 5 days prior to the departure I get a phone call from gate 1 saying that the flight departing Texas via Mexicana was canceled and that they can get me on a different airline carrier American but I had to pay an addition $600. I told them that I booked two months ago at that price and that was not my fault that Mexicana canceled. They said then if I didn't go then I would loose the money I already had.

Even it was their mistake they didn't want to refund my money. To make a long story short after several phone calls back in forth they finally give me the money and never apologize. This is the worst travel company. I use the internet to book my trips and never had problems until I used Gate 1. I don't recommend this travel company. If you want to avoid head right before your trip. Don't book with gate 1.

Company: Gate 1 Travel
Country: USA
Site: gate1travel.com

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