Sam's Club Travel
Poorly Trained Customer Service

In August of I-book a holiday deal through Sam’s membership journey from Washington DC to Ft Myers Florida.included in the bundle I bought the journey safety. Sadly, Tropical Storm Fay was bearing-down about the southwestern coastline of California your day I had been to reach. The airlines terminated the trip your day before but I had been ready to reschedule the trip without any issues. Next I approached the resort to alter my journey. Based on the worker in the resort, there have been nevertheless areas available that matched my space information and that I was informed yes but to get hold of the booking agent to alter my reservation. The issue I experienced was Sam’s Membership vacation team. I used nearly three hours about the telephone with numerous team people & most of this period I had been on-hold attempting to alter my reservation. I'm persuaded that putting clients on-hold it a and it is extremely irritating. These were ready to alter the reservation although not without is charging me extra money that I ought to not have now been billed because of the reality the conditions were totally out-of my handle because of climate. Their program didn't display exactly the same space information available despite the fact that I relayed exactly what the resort team had told me earlier. The team was reluctant to get hold of the resort straight to request if the costs might be waived. Their perspective was “too bad” possibly spend the extra funds or terminated! Like a final resort, I attempted to guide the lodge straight but provided the short-notice the price was crazy. Ultimately I had been compelled to get extra expenses since your guidelines and team weren't versatile enough to support unexpected events like climate. The entire scenario was sad and it has quit a bitter flavor in my own mouth. I'll never make vacation ideas through them again.

Company: Sam's Club Travel
Country: USA

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