Access America
The claim declined

I'd bought travel-insurance from Entry America before the visit to Czech Republic for myself and my spouse, tha bundle involved: luggage coverage, overlooked link coverage, disaster medical transport and disaster medical advantage, journey TERMINATION safety, VACATION DISTURBANCE protection abd etc. (we've aged parents: my mother was 81 yo and my dad in-law is 81 hey).

I quit US on April 5,08 and my spouse was designed to join me 1 week later. Although I had been away my mother was accepted towards the Clinic and died, the moment I received the telephone phone from my loved ones, i traded the air ticket (paid additional charge, Punishment for trade the solution) and delivered home.

Of note: my husband never made the journey

1 week later, subsequent burial, memorial, mourning I named the insurance to discover just how to approach the state, couple weeks later I gathered all required types, death certification, copies of the seats, notice from my travel broker and etc and shipped for the organization.

Ever since then, I'd numerious emails and telephone discussion with various brokers and every time these were providing me difficult time, seeking another thing such as for example: organic reasons for death isn't enough (please identify the reason for death) or they required inclusion characters from her personal phisicians, or they delivered me towards the clinic to obtain medical graph in the medical documents, or even to make modifications within the death certificate.

EVENTUALLY! 4-month later I'd good discussion with among the administrators and he or she stated that insurance REJECTED THE STATE, due to my motheris pre existing problems.

Meanwhile we received the incomplete cost from Delta flight and Resort in Czech Representative for my spouse, who never created the journey, and none of these requested: WHAT'S CAUSE OF THE DEATH, publish extra characters

Death certificate is ample, isn't?

Please suggest, what ought to be completed in this situation. Just how can we obtain the cost in the organization

Company: Access America
Country: USA

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