Tropical Grand Vacations
Tropical Grand Vacations is a fraud!

We live in Sydney Australia and we purchased a holiday package to Florida from Tropical Grand Vacations. We thought we were getting a good deal, because the sales person promised us stays at 5 star hotels with rooms that would accommodate 4 people. We were also promise free breakfast during our entire time there. We made the purchase, planned our US holiday accordingly, and called Tropical Grand Vacations to make our reservations. We were told that we will be staying at Calypso Cay Timeshare resorts, not exactly five star. The reservation manager, Ms Tiffany Jordan, told us the following:

1. There is a US $100.00 reservation fee.
2. Unless we pay a US $140.00 fee to upgrade our room, our booking will not be guaranteed.
3. Free breakfast is not guaranteed unless we pay the US $140.00 for an upgraded room.

When we explained to Ms Jordan that this was not told to us when we purchased the package, her response was that she does "not have time to babysit" us and whether we want to go ahead with the package or not. We asked her if we can see photos of a standard room or an upgraded room and she said that are no photos online of the rooms. From her brief description of the rooms, they sounded like the same room. I visited Calypso Cay's pathetic website and there was nothing on there either.

So what was a US $400.00 dollar package for a 5 day and 4 night stay in Orlando is now US $640. I am not paying this, and am calling my credit card to cancel the payment. My recommendation is for everyone to not purchase anything from Tropical Grand Vacations. They will say anything and everything to get you to buy, than try to get more money out of you to give you what you should already be getting. Calypso Cay has not done anything wrong but they should not be dealing with a fraudulent service like Tropical Grand Vacations, so I don't recommend staying with them either.

I see that we are not the only ones who have been ripped off by Tropical Grand Vacations. I wish I had read some of the reviews on here of other people who have had the same issues I am now experiencing.

Auman
Sydney
Australia

Company: Tropical Grand Vacations
Country: USA
State: Florida
City: Longwood
Address: 851 E State 434, Suite 120
Phone: 8007164869

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