Vip Travel
Vacation International Professional Travel Did "not" provide service as stated on their own webpage, per their own response

We purchased a membership from VIP Travel Sept. 17, and have not been able to receive any service, they stated at the seminar, and in their membership pack, we received at the seminar. We asked for help in October for accommodations for Nov. 2007. It took them a week to respond. When they did respond the accommodations were 250 (two hundred, fifty miles) northeast of where we had asked for accommodations. Obviously, we had to ask them to redo their offer. And then, Roxanne promised to call me a specific date, with a response of their offer. She didn't, stating her 17 month old was sick and she just didn't have time. (For a minute phone call, to let me know she might have to delay her response. Or, she had at least three office employees who could have called me explaining the delay.)

Just read and see for yourself. And VIP Travel has been sued by the South Carolina Department of Consumer Advocate.

From VIP Travel Webpage 6/3/08
SERVICE PLEDGE - Part of every VIP Travel membership fee, and all of your annual dues is paid as a professional services retainer for us to be available to you on demand. We intend to do that with a smile and a good attitude. You're the boss, we're here to serve.
NOTE: Please be a good boss... With a smile and a good attitude too. It makes our work fun!
We have some specific service goals:
We have some specific service goals:
(A) A live person will answer your call (hopefully on the first ring!), or emails. You will talk to a PTC today!
(B) Your PTC will call you by your first name, but only with permission.
(C) Your request will be quoted today, maybe during the initial call, unless otherwise agreed upon. However, we will not sacrifice prices for speed; we're prepared to do the digging!
(D) Any delay will mandate a report to you daily, with status, unless otherwise agreed upon.
(E) We will get you what you want, not what we want, unless they coincide.
(F) We will guarantee the best price available for your inventory.

Following is response VIP Travel provided to Kelly Rice, in February employee of a TV station in South Carolina, and posted on this website:
I feel that I must explain that the location Mr. B& was asking for was in a location that is not highly traveled to and is not one of our preset contracted properties.
Please understand that it is very clearly explained that our program is intended to be used for travel to the highly traveled to locations. While we do book in the not so traveled to locations and properties, this property was not one we had ever booked before due to its location. We had never had a request for it before; therefore, we did not have a pre-arranged price with this property as we do with the other properties in our system.

Heres from their membership package:

'The VIP Travel plan is unique in the fact that 'each' time you travel you will enjoy substantial savings. Whether you enjoy luxurious condos, cruising, all-inclusive resorts, 3,4, and 5 Star hotels, discounts on theme park tickets, restaurants, golf or RV rentals, we can accommodate 'all' of your travel needs while saving you and your family money.'

Our employees are only allowed to take vacations at certain times during the year due to the high volume of our members booking their vacations. The reason I did not respond sooner is that I was on vacation the week of Christmas and New years and did not get back in the office till January 3rd. The December holidays are when we are the slowest time for us, which allows us to take a much needed break. I was in and out of the office, during the time frame that Mr. B - sent me the email, keeping up with the clients that needed immediate attention. I did not receive the mean email till Jan 6th as you will see from the time stamp on it below. He was either sending the emails to a different email or due to my away status they were rerouted till I got back.

My letter to South Carolina Department of Consumer Advocate sent Jan. 6

On Dec. 17, I sent a letter to Ms. Franklin stating we had taken the trip but didn't want to accept their $530 offer until we had in fact taken the trip. I have sent three more e-mails to the company, and received two replies from office girls who state they woulkd be sure to have Ms. Franklin contact me. As of now, I have received no communication from Ms. Franklin. Can you help us? Rick and Joan B&.

We have spent money with the company but can't get service.

Roxanne, e-mail to me dated Jan. 8, after I explained I had three times asked her to contact me, and had received two different communications from her office personnel stating they would be sure to ask Roxanne to contact me: The folloing is Roxannes reply. I am however baffled as to what took place between the hours (try 23 days, not hours) that you sent me the nice email and the next that you started with the mean ones.

Excuse me. Mean ones! If she, Roxanne, the office mgr., had responded I would not have to contact the South Carolina Department of Consumer Advocate. Only, and repeat, only, after I stated I was going further, for help, did Roxanne make any attempt to contact me. And then she stated her people needed vacations, and she, herself, was out of the office and didnt get any e-mails. Yet her office employees got every e-mail, and responded to me, and stated they would tell her. Is it as obvious to you, as it is to me, Roxanne quite obviously did not do what their own webpage says:

From their own webpage.
We have some specific service goals:
(A) A live person will answer your call (hopefully on the first ring!), or emails. You will talk to a PTC today!
However, this is what VIP Travel posted on this website: it was contained in an e-mail to the TV Station, and in a letter to the South Carolina Department of Consumer Advocate: per Roaxainne (office manager): Our employees are only allowed to take vacations at certain times during the year due to the high volume of our members booking their vacations. The reason I did not respond sooner is that I was on vacation the week of Christmas and New years and did not get back in the office till January 3rd. The December holidays are when we are the slowest time for us, which allows us to take a much needed break. I was in and out of the office, during the time frame that Mr. B - sent me the email, keeping up with the clients that needed immediate attention. (What about the office people telling me they would personally give Roxanne my request to talk with her). I did not receive the mean email till Jan 6th as you will see from the time stamp on it below. He was either sending the emails to a different email or due to my away status they were rerouted till I got back.

(B) Your PTC will call you by your first name, but only with permission.
(C) Your request will be quoted today, maybe during the initial call, unless otherwise agreed upon. However, we will not sacrifice prices for speed; we're prepared to do the digging!
(D) Any delay will mandate a report to you daily, with status, unless otherwise agreed upon.

Anyone reading this, I just ask you to do a Search on this website, for VIP Travel, and see what you find.

Also, do a search on other complaint boards on the internet, and see what you find. Then, you can determine if you wish to try to do business with VIP Travel, Lexington, SC.

Company: Vip Travel
Country: USA
State: South Carolina
City: Lexington
Address: 322 West Main Street
Phone: 8667636372

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