Ramada Plaza Resorts
False Advertising! Trying to get money back, HELP!

Via mail I received a package on an all-inclusive 7 day vacation. Upon speaking to a representative we were told on the high quality of this vacation and that everything was included except for airfare to the destination. We paid the initial $898 for the package, which we thought was all wed have to paid. Upon deciding on a date of travel we were told to actually GET what we were told wed receive such as beach front hotel ect, wed have to shell out additional money, including two payment, one of $209 and $198 deemed as upgrades.

Unfortunately I agreed to this in the moment promted by the pushy sales rep. Soon after I Googled Ramada Plaza Resorts and was horrified to see how many complaints had popped up including hundreds on Usa Consumer Complaints.com, and Better Business Bureau. I even discovered that Ramada Plaza Resorts is not even affliated with the Ramada Plaza Hotel and they are in litigation to get them to stop using their name.

Also every single person that had gone on the vacation said that there were extra charges riddled throughout their time there and that the facilities provided looked NOTHING like what was on the DVD package, and in fact were meager, at best. I immediately called to try and get a refund but was rudely told no. Upon further questioning they said they had stated there were no refunds and they had told me when I purchased it. This was not the case, otherwise I wouldnt have gone through with it. This was the case when I called yet again.

In a nutshell I falsely advertised and misleaded. This company sells you one thing and then pushes you into extras that they had originally promised you from the get go and they arent even at the quality level that they claim! Its obvioulsy a horrible company and I am a victim. I've also filed with Ripoff report, BBB, contacted American Express, and am writting to the company. I am looking for a FULL refund. Any advice would be greatly appreciated!!!

Company: Ramada Plaza Resorts
Country: USA
State: Florida
City: Fort Lauderdale
Address: 2419 E. Commercial Boulevard, Suite100
Phone: 8005130943

  <     >