Grand Sunset Princess - Riviera Maya Princess Resort
Grand Sunset Riviera Maya Princess Discussed! Very discussed! Stay away!

The hotel is not ready completely

Here are our experiences:

1. The stuff is not trained at all and just few speak English.

2. No air conditioning in the many rooms. We were relocated 3 times.

3. No water in some rooms.

4. Mosquitoes everywhere.

5. Rooms are not serviced sometimes. (Bring your spare towels)

6. TV satellite sometimes does not work.

6. Resort is for 1000 people we were there when it was occupied with 300. It will be like a Zoo when they fill it to full capacity. They cant handle 1/3 of it. You will not see the ocean when they full and will be standing in the pool shoulder to shoulder.

7. Only one bar at the beach and expect to wait upto 1 hour for the drink in the line up.

8. The 2 bars at pools are servicing the restaurants at the same time and bartender does not go pool level to you for a long time.

9. The stuff is very rude, when you call service desk and do not do anything about your service calls. THe just forget about you.

10. When you call your representative they just say sorry and blame hotel, When you talk to hotel management they blame on your provider that they told them that they have problems.

Can write more but do not want to waste my time already wasted - money and my family time.
Etc. Etc, etc

Very disappointed. Thanks Princess Hotels for ruining our vacation

HORROR STORIES
ottawa, Ontario
Canada

Company: Grand Sunset Princess - Riviera Maya Princess Resort
Country: Mexico
State: Mexico
City: Cancun
Address: Riviera Maya Mexico

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