Moody Gardens Hotel
Charged my debit card $1000.00 for us NOT STAYING THERE!

I have been fighting with Moody Gardens hotel to release MY MONEY back into my bank account. We had reservations at their location in DECEMBER which I cancelled... in DECEMBER! On January 14th they apparently decided that I wanted to rent 3??? Rooms and charged my debit card...

$413.- $453.- and $281.- YES, over $1000.00 frozen in my account... That has caused, THUS far, 4 $30.00 fees on my account and 5 $3.00 fees... And I'm sure we are not done yet!

I have talked to them on the phone 5 times now. I have left messages for the General Manager, Garvin O'Neal... No returned phone call.

The employee who I have talked to at length is only known as Trey so far. He said he had to RESEARCH my reservation or some such non-sense. I didn't HAVE a reservation in January. I had one in December, which I CANCELLED!

He said their were "very detailed" notes on my account... About my sister being snowed in... My sister LIVES WITH ME in Austin, she is TWENTY-TWO, not so little!

I told them that they may have gotten their signals crossed and written someone elses stuff on my reservation... They said that wasn't possible. I then said, "So, are you saying I'm lying? Are you calling me a liar?" The girl actually said, "Well, no... I can't say that." Like she WOULD, but she is not allowed!!! What??? Why would I make reservations for THREE rooms in JANUARY, during the WEEK of all things? When I only needed THREE rooms during Christmas because my WHOLE family was meeting in Galveston!!! My grandparents were only in town for the holidays, as were my husbands!!!

I don't know what else I can do... They have my debit card account number, so they have all the power! That's SCARY!!!

I am in contact with our family attorney, she said she would step in if they chose not to refund all monies and fees associated with the conflict.

I can't really wait, I have checks bouncing, and that makes ME look bad, not MOODY GARDENS!!!
Help!!!

Company: Moody Gardens Hotel
Country: USA
State: Texas
City: Galveston
Address: Seven Hope Boulevard
Phone: 8883888484

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