Westgate Resorts
Misleading information regarding depositing our weeks we were never told we could only deposit with westgate or interval

We bought our timeshare in Orlando, Fl., in 2003 we paid the mortgage in full within two years and always paid maintenance and taxes on time. We decided to deposit our weeks so that we could take a three week trip to Europe. When we decided to take our trip we learn that our 2006 and 2007 weeks were deposited with westgate and we could not use them outside the country. We decided to pay in advance maintenance and taxes for 2008 and 2009 so that we could deposit with interval international and take our trip. 1455.00 later and no trip, not only no trip to Europe after being told if we paid no problem but we could not book any resort in this country so that we could use our 2006 and 2007 deposit. We called for Las Vegas, California, Branson, Tenn, North Carolina, South Carolina, Virginia, and even where we purchase our unit they want us to wait three days to check in.

By then we had had enough after spending thousands and thousands of dollars we have yet been able to use our property. We were there in August and demanded to speak to their legal counsel the person that presented the legal doumentation for us to sign, first no knew who or what to do. I guess the manager or supervisor decided the person had left for the day it was 2:00pm, however when we call the person would not be in until after 1:00pm

All I wanted was the papers to transfer the deed to my son so that he could get me out of this nightmare. They told us everything had to be faxed to our NJ number. We called and called finally I called the attorney listed on the paperwork, twice I spoke with the person that promised to-mail the paperwork she never did this the attorneys office. I call Oscelo County Clerks Office they were very helpful however our accountant told us we would have to go through an attorney to process a quit claim deed in FL.

Next week we are going there once again to confront them and to demand what they promised if we get ne results we will fill a claim with the attorney general and the BBB. We have paid more than twenty thousand dollars and never use our property.

You tell me who is getting screwed!!!

Company: Westgate Resorts
Country: USA
State: Florida
City: Orlando
Address: 2770 Old Lake Wilson Road
Phone: 8009259999

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