Carnival Cruise Lines
Humiliating treatment

My spouse and that I are reserved on the sail to Mexico which leaves on January 9th.

About fourteen days before my spouse dropped off a hierarchy and smashed five bones. I'm 78 years old and he or she is 73 yrs old. At our era that's quite a severe damage, which I'm confident you're well-aware.

My spouse named Circus and described the problem. She subsequently questioned if it were feasible to delay the sail to some later day. She was educated that to stop the sail might involve a charge of around 1000 bucks. My spouse described that she doesn't desire to stop the sail. We're equally greatly getting excited about this sail. She was informed that it didn't matter, she'd nevertheless need to spend that charge if we didn't continue the sail as planned. The individual she talked to stored stating this was the conventional termination charge. The individual she talked to wouldn't take the truth that we didn't wish to stop the sail. We merely desired to proceed in a later day because of my spouse's accidents. The individual she talked to turned increasingly more belligerent getting my spouse nearly to the stage of holes. This individual ultimately simply hung-up reducing my spouse down in mid-sentence.

To have a seventy three year-old lady that has endured great upheaval and serious bodily discomfort, verbally abuse her after which hang-up on her behalf as she attempts to clarify her placement, is unquestionably no method to engender good-will and guarantee potential company For That Carnival Cruise Line.

My spouse is decided to consider the sail regardless of how ill she might be since we can not afford to invest that much money on nothing. However, you might be assured that anybody we match on that sail may understand how The Carnival Point treats its senior guests.

Company: Carnival Cruise Lines
Country: USA
State: California
City: Homeland
Site: carnival.com

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