Cheapoair Travelong Fareportal
Charged for US airways ticket never even booked, received or used promised to refund 9months ago New York

March 4 airline tkt no 037 7822133804 purchased online from cheapoair website leaving Boston to Miami March 18th with connection in Charlotte on USair 1773 and USair 1831 returning Miami-Boston March 25 connecting in Charlotte on US 1822 and US 1721 I received by e mail confirmation of booking saying paper tkt will be mailed. I was charged on my credit card in full including taxes and booking fees and insurance 248,60 93 25= $366.60 I never received the ticket and on March 16th I called US air and was told I had no reservations whatsoever. I then contacted on March 16th Cheapoair and succeeded with great difficulty in speaking to Emma Rubinov Sales Manager for Travelong who admitted and Iquote;that the system did not return a US Airways confirmation and she proceeded to make a brand new booking on alternative flights for same dates and destination and issued a new E TKT 037 7822133804 leaving Boston to Miami March 18th direct US flight 1557 returning from Miami to Boston March 25 with connection in Philadelphia on US164 and Us 1562. I was charged this time for e tkt 166.51 26.29taxes= $192.80. I was told by Emma that the paper ticket (never booked or received) of $366.60 will be refunded and I will be credited accordingly for 366.60$. I have never been refunded, I then called Emma and was told she no longer works at travelong, e mailed repeatedly MAURCIE CHRISTIAN CHEAPOAIR customer service manager who forwarded all to accountant dept SUSHILA CHAWLA accountant manager who e mailed him back and so on. I never heard from them.in an e mail dated march 16 MAURICE CHRISTIAN stated that a refund was to be credited to me due to US AIRWAYS MIGRATION PROBLEM. It has been 9 months I am trying to deal with these people who are giving me the runround while admitting that the reservation was NEVER made initially.in conclusion I have spent a lot of time and money calling them, they never return their calls and do not follow up on their e mails. I would like to be refunded asap 366.60$ plus interest for 9months.

Company: Cheapoair Travelong Fareportal
Country: USA
Address: 225 WEST 35TH STREET #1201 AND#1501
Phone: 2124780335

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